Charlotte Tilbury Reviews

Great customer service! Unfortunately my order went missing in the post by Royal Mail but the customer service team sent out a replacement straight away. Very pleased!

Bought the Pillow Talk Lip Secrets - Global lip kit. It is such a beautiful kit for every day use. Provides the perfect Shine with Matte and Plumping look to the lips. These are Long Wearing lip products. I love the 'Pillow Talk' shade and the formula is just amazing. All are premium products. Worth buying. Satisfied with the service. Happy with my purchase.

Happy to read a fair amount of positive reviews but in my case I had a really poor experience. My order looks stuck in the Netherlands since 20 days, I got in touch with CT customer service at least 10 days ago and they gave me a very vague answer, which I replied but I have not heard back from them again since then. I was expecting from a serious company to provide solutions or at least offer me a refund, since it's starting to become pretty obvious that I'm never going to receive my parcel, but nothing. So don't buy, if any problem occours not only it won't be solved and you won't get your money back, but you won't be given any reply at all.

Beth an absolute legend.The customer service is second to none. My welcome discount did not work online so I called. Good that there is a land line number. Beth was very efficient, knowledgeable, friendly, professional, efficient and a pleasure to talk to. Products are great value compared to cheaper mimics that are full of harsh ingredients. I cannot wait to receive first order and many more to come. Thank you

My Order was delivered in a bad condition and Francesca from the customer service team was wonderful and helped to send a replacement right away. I love Charlotte tilbury products and would highly recommend them and the customer service team.

Very good products are and an excellent customer service!! Highly recommended

Amazing customer service! Hannah G helped me on live chat so quickly and she helped solve my issues immediately. I will always continue to purchase from this company. The products are brilliant and customer service is even better!! Thank you once again Hannah!

Posted a question re eye cream late friday night and it was answered virtually by return - excellent customer service, wasnt expecting a reply before monday morning.Love their products!

Entered a live chat out of hours and it got picked up and was helpful. Thank you !

Had an issue with a product (faulty packaging) was resolved so quickly with a new replacement sent out instantly.

Recived a damaged lipstick emailed charlotte tilbury and a lovely lady called Emma dealt with my query. She was so professional and understanding such a lovely person can not fault charlotte tilbury customer service spot on.

Being a luxury brand, Charlotte Tilbury definitely delivers the luxury make up experience. I ordered a variety of products from there (pictured here), these included the magic cream, the pillow talk lipstick and also the pillow talk lip liner. The magic cream is something that is incredibly hyped on the internet so was desperate to give it a try. It is a lovely moisturiser but is worth noting that it is quite thick. It is a lovely feeling on the skin and something that feels very expensive on the skin. The lip liner and lip stick are a perfect combination and one that I use very often in my daily routine. They both feel really nice and smooth on application. The lipstick is a matte lipstick but still feels quite creamy on the lips. The delivery of this was very good and efficient. Would highly recommend. The website also does quite a few bundle deals which are worth looking out for.